Sample Help Desk Resume

Help desk professionals are employed in almost every sector for assistance to customers as well as the company staff. A help desk professional in the IT company is responsible for answering the technical questions of other staff, clients and end users. They perform various duties like instructing installation of computer applications, troubleshooting networking issues, determining the cause of the problems, and taking appropriate corrective measures. These professionals are expected to give technical support by answering calls, over the mail and even in person. For this, it is essential that a prospective candidate's resume must reflect qualities like communication skills, profound computer expertise, exceptional customer service skills, and problem-solving attitude. For further guidance, refer to the help desk resume sample below.

Sample Help Desk Resume

David A. Gill
4645 Fraggie Drive
Chicago, IL 60606
Phone: 337-617-8974

Job Objective:

Certified and experienced Help Desk Technician seeking a position with 'XYZ company' to use my knowledge in solving technical problems, troubleshooting issues, and to ensure zero downtime.

Summary of Skills:

Work Experience:

Help Desk Technician
Accudata Systems, Chicago, IL
December 2016 – Present

Help Desk Technician (part-time)
Integrity Technology Solutions, Chicago, IL
March 2014 – November 2016

Help Desk Associate
Colan Services, Chicago, IL
July 2012 – February 2014

Education: Certifications: Reference:

On request.

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