Medical Office Manager Resume

Medical Office Managers coordinate day-to-day office operations and ensure delivery of high-quality care for patients. They are responsible for maintaining medical records, managing budgets as well as supervising healthcare and administrative staff. Common duties listed in a medical office manager resume include scheduling healthcare staff and resolving their issues, recruiting and hiring office staff, ordering medical and office supplies, monitoring budgets and processing payments, maintaining cleanliness, security and safety of the facility, and medical equipment, preparing financial reports and managing patient and office records, developing and implementing office policies and procedures, ensuring patient satisfaction and responding to their inquiries. If you are looking for a job in this field, your resume should highlight effective communication, leadership, management, organizational and multi-tasking skills along with the relevant work experience.

Medical Office Manager Resume Sample

Dori K. Elwood
4671 Water Street
Oakland, CA 94612
Phone No: 626-904-7373
Email: dorielwood@anymail.com

Career Summary:

Highly-professional and organized Medical Office Manager with a solid experience in managing and overseeing daily office operations of the healthcare as well as coordinating medical and administrative staff to deliver high-quality patient care services. Possess excellent communication, leadership, and multi-tasking skills along with the basic knowledge of accounting principles, medical terminology, laws, and ethics to ensure smooth running of medical practice.

Summary of Skills:

Experienced in managing day-to-day administrative tasks of a healthcare to deliver a high-level of customer service, and maximize patient satisfaction along with the knowledge of current healthcare laws and procedures, medical issues, and terminology, medical billing procedures, including insurance benefits
Effective written and verbal communication skills as well as the ability to establish and maintain strong working relations with cross functional departments, co-workers, and patients
Solid leadership and management skills along with the ability to build professional working environment for both office management staff, and medical teams
Strong analytical skills along with the ability to research, evaluate, and solve complex administrative and operational problems
Excellent organizational and time-management skills with the ability to handle multiple priorities within specific deadlines
Proficiency with MS Office Suite, EHR system, database application and Internet, including knowledge of using office equipment and tools like scanners, fax and xerox machines
Ability to work in a fast-paced and dynamic work environment as well as handle stressful situations including staff issues or conflicts
Good financial skills along with the ability to prepare and manage healthcare budgets, financial reports and statements as well as process payments
Strong reporting and documentation skills with the ability to handle and maintain confidentiality of medical and patient records

Work Experience:

Medical Office Manager
Vital Health Center, Oakland, CA
April 2017 – Present

Overseeing daily office operations of the healthcare facility to ensure smooth work-flow daily as well as supervising and scheduling staff in an efficient and cost-effective manner
Hiring and training healthcare management staff as well as addressing staff issues, and conducting regular performance reviews
Scheduling regular maintenance and conducting periodic inspections of all aspects of the practice, including medical equipment and tools, elevator, and HVAC equipment
Maintaining cleanliness and safety of various departments and ensuring systems are operating to the benefit of patients by strictly following established healthcare safety standards
Overseeing financial aspects of healthcare, including medical billing, budgeting as well as processing, and submitting health insurance claims
Drafting financial reports for senior management timely and accurately as well as maintaining accuracy and confidentiality of patient and medical records
Complying and keeping current with federal, state and local regulatory requirements, including industry trends and best practices
Providing educational or informative materials, including pamphlets and brochures for patients as well as ensuring patient satisfaction by responding to inquiries and resolving complaints in a timely manner

Medical Office Manager
Health Wellness Care, Oakland, CA
November 2015 - March 2017

Maintained daily office operations for maximizing patient satisfaction and access as well as supervised medical, nursing and management staff to ensure adequate coverage for quality patient care
Supervised stocking and ordering of office supplies as well as the selection and regular maintenance of medical equipment used in the facility
Managed established work procedures for the healthcare staff as well as implemented new policies and procedures in the front office department
Arranged for routine and emergency maintenance of the facility and worked with physicians and other medical personnel to plan and implement appropriate healthcare and disease prevention programs
Inspected medical waste disposal as well as ensured facility maintenance, hygiene, and safety
Worked collaboratively with office management team to analyze administrative and operational functions as well as develop and implement appropriate changes and system improvements

Assistant Medical Office Manager
Podiatry Medical Care, Oakland, CA
August 2013 - October 2015

Assisted medical office manager in leading, motivating and developing professional work environment for both clinical and non-clinical staff
Assisted in developing and implementing efficient office policies and procedures that included answering phone calls, responding to mails, and scheduling appointments, and meetings
Assisted in ordering and maintaining operation of medical equipment and tools as well as arranged for repairs as required
Maintained up-to-date and accurate medical and staff records as well as recorded and updated financial information regularly
Assisted healthcare personnel with non-medical functions that included making travel arrangements, responding to internal and external inquiries as well as setting up lectures, and presentations as required

Education

Associate's Degree in Applied Science
Merritt Community College, Oakland, CA, USA
2013

Reference:
On request.