Patient Services Resume

Patient services managers are involved in a wide variety of tasks such as completing payment activities from patient's insurance provider, handling calls related to referral of patients, and coordinating with other medical personnel to fix appointments. Furthermore, they ensure that the optimum care as per the hospital's policies and regulations are provided to patients. To work in this profile, you must complete an accredited degree in health-care administration. When applying, a patient services resume must mention traits like detail-oriented, team player, problem solving and good knowledge of front desk activities along with strong communication skills.

Patient Services Resume Sample

Dennis M. Neal
1769 Clement Street
Atlanta, GA 30303
Phone: 404-961-7823
Email: dennis.neal@anymail.com

Career Summary:

Highly-dedicated, self-motivated, and competent 'Patient Services Manager' with over 5+ years of experience in fixing patient appointments, coordinating patient intake and handling payments from the patient's insurance providers. Expertise in distributing patient care duties in the team and supervising different patient care personnel to ensure quality services are provided during treatment course. Team player with outstanding managerial, organizational and communication skills.

Summary of Skills

Sound knowledge of policies to accurately complete registration formalities for new patients
Capable of answering calls related to referrals from other clinics or local medical personnel as well as responding to queries from patient's family member related to care services
Expertise in overseeing various health-care facilities available at the medical center and ensuring quality treatment care is provided to patients
Adept in performing various administrative/clerical duties
Capable of operating various computer applications such as software, mail, MS office suite and spreadsheets
Ability to pay attention in detail, and possess excellent problem solving approach
Team player with exceptional organizational, managerial, and communication skills

Work Experience:

Patient Services Manager
Piedmont Health-care, Atlanta, GA
March 2017 - Present

Ensuring the treatment facilities and health-care programs at the medical center are as per the state and federal regulations
Disseminating information related to billing, insurance, patient privacy, and confidentiality about the treatment to the concerned department
Supervising and directing the work of all health-care personnel, and performing various other tasks like assigning of patient admit tasks as well as evaluating visits by doctors
Distributing daily work activities to the patient-care team, and monitoring their progress
Overseeing the facilities provided by the health-care center, and coordinating the time of meal deliveries as well as diagnostic procedures or therapeutic treatments by scheduling appointments with the concerned department
Effectively answering phone calls or mails, and responding to referrals or inquiries from patient's family member inquiries in a professional and compassionate manner
Processing medical insurance information by verifying patient's eligibility according to the provider's rules and addressing any questions related to insurance from medical billing personnel
Answering queries as well as patient's family concerns, both on phone and in person with a sense of urgency and kindness to provide quality care services

Patient Services Representative
St. Vincent Hospital, Atlanta, GA
December 2015 - March 2017

Greeted patients' family upon arrival, registered the case, obtained insurance details for admitting patients
Scheduled health checkup appointments for new as well as recurring patients
Maintained hard copies of patient records as well as updated health status in files stored in the hospital's EHR to call patients for reminding them about their upcoming checkup appointments
Provided front-desk support and excellent customer service satisfaction to patients in a courteous and professional manner in accordance with health-care standards
Worked under the manager's supervision and coordinated with patient care team to carry out various tasks such as greeting patients, registration, verifying insurance coverage as well as scheduling appointments
Accessed the concerned department's EHR to communicate previous patient data to clinical staff members or physician as required during the health checkups
Handled high volume of referral patients from other hospitals or local clinics, and scheduled the appointments on daily basis as per the availability of concerned medical personnel
Operated multi-line telephone console to complete clerical and other front-desk support assignments as necessary

Apprenticeship:

Patient Services Assistant
Appalachian Regional Health-care, Atlanta, GA
August 2013 - November 2015

Coordinated patient flow process in health-care center's OPD department by answering the calls, scheduling appointments with specialists, and registering new patient in the medical database
Effectively filled-up medical forms for the patient to collect accurate demographic information as well as verified insurance policies with the insurance providers
Worked with the billing department personnel to complete discharge documents
Assisted in collecting payments via cash or credit card from patients using established guidelines to determine patient pay portion as well as insurance portion according to the provider's policies
Scheduled appointments with the concerned medical personnel for regular patients taking treatment for chronic diseases, and performed reminder calls to confirm their presence for checkup
Ensured prompt care services are provided to patients in emergency/trauma department under direction of registered nurse to deliver quality services
Worked under the supervision of patient care manager to perform various tasks such as handling referrals, coordinating with referrals and noting patients' family feedback for the improvement of services
Answered phone calls from patient's family members to inform about the available medical facilities at the health-care center and ensured quality services

Education:

Bachelor's Degree in Healthcare Administration
Clark Atlanta University, Atlanta, GA
2013
Associate's Degree in Medical Assisting
Clark Atlanta University, Atlanta, GA
2009

Certification:

Certified Medical Assistant – The American Association of Medical Assistant, 2013

Reference:
On request.