Airline Reservation Agent Resume
Airline reservation agents work for a particular airline and performs his or her duties working in an office environment. This job position has to answer customers' queries over phone, emails and help customer book one-way, return, and connecting flights to desired destinations. If the flight's day, timing, and cost are as per customers' expectation, the agents enter name, address, and other information for payment process into the computer system and make the reservation.
Interested candidates can get this job after completing their high school diploma. Prior customer service experience is desired. In addition, fluency in English and any one foreign language is expected. The candidate should have good computer attitude and typing skills.
Airline Reservation Agent Resume Example
Ramon G. Ottman
2477 White River Way
Cottonwood, UT 84121
Phone: 801-453-4634
Email: rgottman@example.com
Career Objective:
To get an airline reservation agent position at “Flair Airways,” and help in improving revenue figures through ticket sales over telephone and in person.
Summary of Skills:
- Excellent detail for attention and listening skills
- Proficient in using English and Spanish language in written and verbal communication
- Excellent computer and customer service aptitude
- Strong problem-solving, organizational, and multi-tasking skills
- Ability to learn new technology for airline customer service
- Proven ability to serve customers as per protocols and excellent attendance record
Work Experience:
Airline Reservation Agent
Fly High Airlines, Cottonwood, UT
October 2014 - Present
- Answering phone calls and giving information to passengers as per their travel plans
- Using airline's computer system for checking flights, fares, and new updates
- Handling questions, complaints, and inquiries from customers politely and discreetly
- Instructing customers on using company website and mobile application for information
- Taking customers' information and feeding in the computer systems and making reservations
- Applying discounts on tickets for regular customers and assisting in hotel reservation and car renting
Airline Reservation Agent
Reliable Airlines, Cottonwood, UT
August 2013 - September 2014
- Provided options to customers for air travel and accommodate their travel needs
- Relayed correct, complete, and updated information on flight schedule, fare, arrival, and departure to customers
- Processed credit card, check, and cash payments for sold tickets for walk-in customers
- Coordinated with hotel and car rental agencies and extended services to customers
- Made alternate arrangements for passengers owing to flight cancellation and processed refund as required
- Booked domestic and international flights for travelers
Education:
-
High School Diploma
St. Jude School, Cottonwood, UT
2012
Reference:
On request.
