Front Desk Associate Resume
Front desk associates are integral part of the customer support team. They are hired by health care, hotel, IT, legal firms, and other agencies. Their job is to greet customers and respond to their queries /requests in a professional and prompt manner. The associates also performs filing and report drafting works. The job holders also schedule appointments, arrange interviews, attend phone calls, and solve customers' problems.
A job that is totally concerned with customer service required candidates with qualities of remaining calm under pressure, communicating with customers in a diplomatic and professional manner, handling customer's complaints, and solving problems. If applying, the job application sample below is ideal to refer to.
Front Desk Associate Resume Example
Dale P. Gardner
2710 Thorn Street
Cheyenne, WY 82001
Phone: 307-633-8043
Email: dpgardner@example.com
Career Profile:
To work as a front desk associate at “Noble Health Care Services,” and provide efficient customer services to patients and their family members.
Summary of Skills:
- Excellent communication, time management, and customer service skills
- Basic knowledge of accounting principles and methods
- Ability to perform cash, check, and credit card payment processing
- Effective written and verbal communication skills
- Ability to lift 50 lbs and stand for long hours
- Skilled in operating computer, and office equipment
Work Experience:
Front Desk Associate
Universal Clinic, Cheyenne, WY
September 2013 - Present
- Greeting patients and family members enthusiastically and initiating friendly conversation
- Ensuring patients visit to the clinic is filled with satisfactory experience
- Answering phone calls and scheduling patients' appointments with doctors
- Sending reminders to patients via emails and SMS of appointments
- Performing registration procedures, and preparing and using patients charts as necessary
- Verifying and updating patient records and balancing cash drawers
- Maintaining accurate closing and opening account of the cash register
Front Desk Associate
John's Holistic Heath Care, Cheyenne, WY
February 2012 - August 2013
- Made entries of guests and patients checking in and out of the center
- Answered all incoming calls and emails determining necessities
- Screened and transferred calls to the respective physicians
- Monitored cleaning of rest rooms, patients' unit, and emptying of trash cans
- Reserved date and time for radiological and pathological tests
- Directed family members and visitors to the doctor's cabin
Education:
- High School Diploma
Unique School, Cheyenne, WY
2011
Reference:
On request.
