Patient Service Associate Resume
Patient service associates are the first who greet and meet patients either personally or over the phone. They handle a variety of tasks related to customer service in health care organizations. They fulfill the needs of patients for visiting the facility by taking medical history, completing registration process, and guiding them to the respective doctor's cabin. They also collect cash, assist patients in filling out insurance forms, schedule patients' appointments, complete verification, admission, and discharge procedures. The job role needs no degree or a related education. However, the candidate must at least be a high school graduate with some prior experience in customer service.
Patient Service Associate Resume Example
Jeffrey E. Welch
3379 Biddie Lane
Goochland, VA 23063
Phone: 804-556-7862
Email: jewelch@example.com
Career objective:
To obtain a patient service associate position at "St. George Hospital," and perform diversified role from helping patients access timely medical treatment to handling admissions procedures, and insurance verification.
Summary of Skills:
- Experience of handling patient service of health care environment
- Strong knowledge of medical terminology and admissions processing
- Skilled in prioritizing tasks and meeting deadlines
- Familiarity with safe work conducts and common safety hazards
- Excellent administrative and coordination skills
- Excellent communication, computer, and multi-tasking skills
Work Experience:
Patient Service Associate
Prime Medical Care Center, Goochland, VA
October 2014 - Present
- Ensuring smooth functioning of the facility by handling important administrative tasks
- Greeting and taking medical histories of patients and guiding them to doctor's cabin
- Creating file and opening patient's account in the computer system
- Handling insurance verification and admissions and discharge procedures
- Maintaining files and records of patients both in digital and physical formats
- Scheduling patients' appointments according to physicians' schedules
Patient Service Associate
Community Health Care Center, Goochland, VA
February 2013 - September 2014
- Registered patients, collected insurance informations, payments, and provided receipts
- Ensured insurance requirements are duly attended to and informed patients in advance about their financial liability
- Prepared new patient chart and handled admission procedures
- Picked up x-rays from the lab, office charts from the administration department, and reports from respective units
- Educated patients on required forms and posted payments in the computer system
- Explained billing, and necessary follow-ups to patients
Education:
- High School Diploma
Downtown School, Goochland, VA
2012
Reference:
On request.
