Kiosk is something that you come across everyday and use it on a frequent or infrequent basis, depending on the purpose the kiosk serves and your requirements. This machine helps a great deal because it saves time, both of the consumer and the company that installs it. Organizations install hundreds and thousands of kiosks in a city, region, or across the nation. There is a specialized individual referred to as the kiosk manager, whose responsibilities are to take care of the kiosk operations.
Elaborating about the overall job responsibilities of a kiosk manager presents a wide canvas; each responsibility becomes a hue and gives a different touch and depth to the canvas and the final picture that emerges is a multicolored, multidimensional representation of this profession.
The kiosk manager works, communicates, and coordinates with a wide number of people in the organization. He/she receives information regarding the number of kiosks being installed and operated in a given area and also about those that are being removed from a place or are non-functional. This professional has to utilize different applications to retrieve and collect information regarding the transactions done through the kiosk and prepare several reports for different departments that use the results for further research and analysis.
In some organizations, the manager is asked to be present at the site where kiosks are installed. For example, a self service kiosk installed for serving beverages should be kept clean. The materials such as coffee powder, sugar, milk, water, etc., also need to be stocked for the convenience of the consumers. Here, the manager has to take care of the various tasks that he/she has to handle or instruct the staff to do so on a regular basis.
You can learn more about the responsibilities of a kiosk manager from the following description.
A manager handling the kiosk operations is required to perform a requirement analysis and identify the number of kiosks that need to be installed in a given area. This area can be just a single outlet or a public place, a neighborhood, or the whole city or state.
The manager has to be present during the time of installation. If it is not possible, then a member of the kiosk management team must be assigned the task of administering the installation and the testing of the kiosk.
Training is a very important responsibility assigned to the manager. In the case of this profession, training is of two types: one which is imparted to the users and the other that is imparted to the team members. The manager is responsible for ensuring that both the people at the receiving end are able to absorb and utilize the information and instructions obtained through the training.
Documentation and Reporting
The manager documents the kiosk operations and provides the reports to different departments.
To work in this profession, you need to be:
This job can be obtained if you have completed your education with a bachelor or master's degree in business administration, sales and marketing, or a related course and possess requisite technical knowledge combined with several years of professional experience.
Average salary for a kiosk manager ranges from $18,000 to $25,000. The actual salary differs due to a variety of reasons, primary being the qualifications, experience, and performance of the candidate as well as the organizational operations and policies.
The kiosk manager responsibilities allow you to explore the various possibilities this profession has to offer in terms of employment, income, exposure, and growth.