Service Advisor Resume
A service advisor is responsible for providing effective customer service. He works with a car dealer and performs a range of duties from greeting customers, scheduling their appointments for car inspection to answering queries in person and via emails and phone calls. The advisor will also assist customers in getting maximum benefits of the warranty associated with the vehicle and cost savings. He will also manage the workflow of the service center and inform customers when to pick up their vehicles and the next service due.
The service advisor needn't have to be a highly educated. A high school diploma is enough to get a job in the automotive sector. However, the person should be have extensive knowledge of parts and components og vehicles, including good communication, and organizational skills.
Service Advisor Resume Sample
Andrew J. Gray
4663 Chapel Street
Katy, TX 77494
Phone: 281-693-3357
Email: ajgray@example.com
Career Objective:
Interested in service advisor position with “Rapid Automotive, Inc.,” to schedule service work and administrative and clerical duties of the service department.
Summary of Skills:
- Experience of automotive service department
- Strong knowledge of parts and components of all types of vehicles
- Familiarity with the general vehicle maintenance process
- Ability to read and execute verbal and written instructions and information
- Sound written and oral communication skills
- Demonstrated customer service and relationships development skills
Work Experience:
Service Advisor
Star Automotive, Katy, TX
October 2014 - Present
- Greeting customers, listening to their problems, and directing them to the available mechanic
- Discussing with the mechanic about needed repair and service to be done on the vehicle and communicating the same to customers
- Informing customers about the warranty criteria and cost saving options
- Handling all administrative and customer service duties of the service department
- Keeping tab and ensuring availability of parts and components of vehicle in the department
- Scheduling service appointments and informing customers about pick up and next service due
Service Advisor
Cooper Auto Dealer, Katy, TX
February 2013 - September 2014
- Scheduled service appointments and provided excellent customer service
- Greeted customers and ensured they leave the premises satisfied
- Coordinated with mechanic and provided fair cost estimated on parts and labor
- Advised customers on how to retain warranty policy and maintain their vehicles
- Communicated with customers regarding parts to be changes and repair work to be done
- Followed up with technicians and conveyed exact time of pick up to customers
Education:
- High School Diploma
ABC High School, Katy, TX
2010
-
Motor Mechanic Diploma
ABC Technical School, Katy, TX
2012
Reference:
On request.