Customer Care Associate Resume

Customer care associates are the support staff of an organization that sell all types of products and services to their clients. They help customers in resolving technical and non-technical problems. The job also expects them to provide information and market new products or services of the company. If there is any delay in delivery, servicing, and discrepancies in the billed amount, these associates rectify them and offer satisfactory responses to customers.

The job skills for this position depends on the business nature of the organization. If the company is into technical product, then the associate have to hold technical background. In case, the company deals in consumer products, the associates have to know the usage and features of the items. Above all, the job holders have to possess outstanding communication, computer, and interpersonal skills. Look at this job application sample to know necessary abilities and experience.

Customer Care Associate Resume Example

Career Objective:

Desire to work as a customer care associate with “Alert Corporation,” and help customers in understanding the features, usage, warranty, and servicing terms and conditions of sold products.

Summary of Skills:

• Experience of serving customers of manufacturing units
• Strong knowledge of varieties of products and customer serving processes
• Familiarity with the basic accounting methods and techniques
• Ability to work with MS Office suite and business software applications
• Excellent telephonic etiquette with outstanding communication skills
• Possess exceptional organizational and problem-solving skills

Work Experience:

Customer Care Associate
Digilite Group, Blacksburg, VA
June 2013 - Present

• Answering main customer care phone line in a cordial and professional manner
• Responding to customer support requests submitted through online support system
• Assisting customers with the purchase of products over the phone and through online portal
• Providing information of products and services to prospective customers
• Preparing and maintaining records of customer inquiries through the admin client
• Managing customers account and purchase information in the database

Junior Customer Care Associate
Wood Inc., Blacksburg, VA
February 2012 - May 2013

• Handled responsibilities of greeting customers in person and over the telephone
• Performed the tasks of preparing a variety of forms as well as prepare account reports and summaries
• Posted and update payments details of respective accounts
• Handled responsibilities of preparing a variety of correspondence and various administrative and clerical duties
• Identified client requirements and passed it to appropriate department
• Performed the tasks of setting up and maintaining various records, files and registers

Education:

• Bachelor's Degree in Business
  Blacksburg University, Blacksburg, VA
  2011

Reference:

On request.