PBX Operator Resume

PBX operators handle incoming and outgoing phone calls in hospitality, healthcare, and public facilities. They work on the facility's switchboard and divert the call to the respective department and person. Though this type of job is getting extinct with the advent of automated PBX, there are some organizations who want human interference for clear communication. These PBX operators also take and pass on message, organize conference facility, and handle visitors and guests at the reception. Their job mostly revolve around customer service and they have to ensure there is no miscommunication between clients and the employees.

PBX Operator Resume Template

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Mary A. Ogden
1798 Harrison Street
San Francisco, CA 94122
Phone: 415-476-6986
Email: maogden@freemail.com

Career Objective:

To obtain a PBX Operation job at "Noble Hospital," and handle incoming and outgoing calls and delivery of message to respective person of the facility carefully.

Summary of Skills:

• Experienced in operating swtichboards
• Hold excellent telephone mannerism and etiquettes
• Ability to carry out oral and written instructions from seniors aptly
• Ability to stand for long hours and lift and move objects up to 30 pounds
• Excellent dexterity, communication, and coordination skills
• Courteous, helpful, and customer focused attitude

Work Experience:

PBX Operator
Pioneer Clinic, San Francisco, CA
October 2015 - Present

• Operating cordless switchboard for managing incoming and outgoing calls
• Answering callers in courteous and professional manner and directing their calls to respective person
• Taking and passing messages to the respective person in case he or she is not at the desk
• Answering inquiries related to fees, and medical treatment procedures
• Monitoring and ensuring perfect working condition of fire alarm panels
• Communicating on radio calls with security and maintenance department during emergencies

PBX Operator
City Hotel, San Francisco, CA
February 2012 - September 2015

• Welcomed guests at the reception and made bookings for rooms on phone
• Set wake up calls in guests' rooms on their requests
• Tested phone lines of the hotel and reported glitches to the manager
• Kept reception area and work area clean by coordinating with the house-keeping department
• Arranged conference calls for the staff and communication line in the meeting room
• Greeted callers, made appointments, and monitored and routed calls

Education:

• High School Diploma
  St. Mary School, San Francisco, CA
  2011

Reference:

On request.