Customer Service Manager Resume

A good customer service management is important for any business to grow. To ensure customers are happy with product or service, companies hire customer service managers. These managers ensure that product or services offered by companies are of top qualities and as per customer expectations. They are at the helm of CRM activities, and responsible to maintain and expand customer database. To perform their job, these customer service managers have to take a regular feedback, and solve problems of customers in a timely manner. A bachelor's degree in relevant field with leadership skill, politeness in communication, patience, and troubleshooting are must to work in the CRM position.

Customer Service Manager Resume Sample

Wilfred K. McCaslin
1482 Sardis Station
Minneapolis, MN 55401
Phone: 476-897-4690

Career Summary:

Dedicated and result-driven Customer Service Manager with over 5+ years of experience in handling customer issues and product deliveries. Adept at handling multiple tasks to achieve target goals by supervising overall duties and expertise in resolving client queries to get high satisfaction rate.

Summary of Skills:

Work Experience:

Customer Service Manager
Jackson Incorporation, Minneapolis, MN
December 2016 – Present

Customer Service Manager
Sterling Talent Solutions, Minneapolis, MN
July 2014 – November 2016

Assistant Customer Service Manager
Sterling Talent Solutions, Minneapolis, MN
April 2013 – June 2014

Customer Service Associate
Prudential Services Pvt. Ltd., Minneapolis, MN
October 2011 – March 2013

Education: Certifications: Reference:

On request.

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