Hotel Work
Hotel work is basically a broad section of work, which comes under hospitality industry. The main aim of hotel work is to provide services to guests in terms of accommodation facility and several other services. Overall, hotel work assembles various job positions such as concierge, hotel reservation clerk, hotel manager, laundry worker, hotel servers like waiter and waitress, hotel financial controller, Bellman, housekeeping worker, hotel security professional and many more. Following are some categorized explanation regarding the job profile and relevant skills essential for hotel industry is provided below:
Types of hotel work
- Hotel security professional: Such people are specifically responsible to look after the safety and security of the hotel area. They monitor entrance of every visitor and maintain record for every person entering the hotel premises.
- Hotel receptionist: The receptionist mainly fulfills various responsibilities as per the need. They work under the guidance of senior professional such as hotel manager or hotel administrator for conducting the activities. Their work includes receiving calls in front desk, maintaining records, assigning rooms to visitors etc. At times, they may also perform the clerical functions in management of hotels.
- Bellman: The main responsibility of bellman is to provide all information regarding room locations and facilities to the visitors. They need to make sure that guest receives all possible services and comfort from the hotel.
- Waiter or waitress: The servers which are commonly named as waiter and waitress mainly handle the food serving activities in the hotel. Their functions include taking orders from customer, serving food, providing bill receipts, collecting payment and likewise. They are the common link between the guests and the internal functioning department, i.e. kitchen management.
- Laundry workers: The employees engaged in laundry functions are responsible to maintain entire cleanliness of the hotel area. They make sure that all linens and clothes are properly washed on regular basis to maintain proper hygienic conditions in living areas of the guests.
- Concierge: The main job of concierge is to provide all basic information regarding tourist spots and entertainment points on request of guest. At the same time, they also supervise the maintenance of housekeeping practices in guest rooms and lobby of the hotel.
- Hotel finance officer: The hotel finance officer is responsible to control all financial activities of the hotel. They ensure that all functions such as files covering budget and tax details and implementation of any finance dependant project should take place in accordance with the standards and policies made by the organization.
Educational requirement
The educational qualification varies in accordance with the position in the hotel industry. The jobs based on hotel guest relations require a graduate degree in hotel management course. However, few positions such as bellman work, waiter or waitress job, laundry works do not require any specific educational background. All of these professions totally depend upon experiences and training.
Relevant skills required for hotel work
- Strong communication skills: Any professional related to hotel work should definitely develop a strong communication skill as hotel work completely focuses on customer care services. Besides, strong written communication skills will greatly help you in maintenance of records efficiently.
- Good interpersonal skills: As hotel work focuses on fulfilling guest requirements regarding accommodation and food facility; therefore, good interpersonal skills provide a major contribution for establishing a healthy interaction with customers.
- Problem solving skills: The hotel work faces various queries and complaints from guest's side. As a result, quick problem solving skills is actually a useful quality for portraying a successful professional role in hotel work.
- Organized behavior: This particular skill is the key for hospitality industry. Several hotel professions such as servers, hotel manager, and hotel finance officer, etc. need to possess a well organized behavior in order to deliver the best service to their customers.
Hence, it can be said that hotel work covers wide range of professions. Therefore, there is a higher chance of job opportunities in this industry.
