Airline Customer Service Agent Resume
Airline customer service agents have to handle many duties from processing passenger tickets to ensuring safe and timely boarding of passengers and their luggage. They answer all the queries and process requests of passengers. Their main duty aim is to see that customers air travel needs are duly met and they use the airline services again.
This job position needs excellent communication and customer service skills. The job holder should also posses high patience and problem-solving skills as customers may get irritate at times of flight delay or due to other convenience. Further, proficiency in using computer with good typing skills and staying calm under pressure is needed.
Airline Customer Service Agent Resume Example
Robert L. Whiteside
957 Rardin Drive
San Carlos, CA 94070
Phone: 650-620-5350
Email: rlwhiteside@freemail.com
Career Objective:
To work as a customer service agent with “Safe Airlines,” and provide fast and accurate services to passengers as well as ensure regular use of the company's services by customers.
Summary of Skills:
- Excellent communication, customer service, and computer skills
- Extensive working knowledge of airline industry
- Skilled in handling and maintaining customer information
- Ability to process customer tickets and announce flight information
- High patience with an ability to handle angry passengers professionally
- Ability to lift 70 pounds, bend, stretch, and climb
Work Experience:
Airline Customer Service Agent
Eastwest Airlines, San Carlos, CA
October 2014 - Present
- Processing passenger tickets and handling complaints
- Relaying information through electronic communication about flight arrival and departure
- Providing special services for boarding and deplaning to wheelchairs-bound passengers
- Collecting ticket payment in cash, credit cards, checks, coupons, and travel vouchers
- Inspecting baggage and cargo and ensuring no restricted items are packed in
- Answering telephone calls and emails for ticket fare, reservations, arrival and departure, and general inquiries
Airline Customer Service Agent
Jacques Airlines, San Carlos, CA
July 2013 - September 2014
- Assisted passengers in boarding and deplaning
- Ushered passengers to their respective seat and helped put their luggage
- Weighed baggage, and collected additional charges for extra weight
- Booked tickets and accommodated customers seating requests
- Checked passenger tickets at the entry gate and directed them to the respective flights
- Comforted customers making air travel for the first time
Education:
-
High School Diploma
St. Xavier's School, San Carlos, CA
2012
Reference:
On request.
See Also
Airport Customer Service Agent Resume
