Call Center Manager Resume

A call center is one of the "most happening places" as compared to any other industry offices. This is because there is a consistent flow of calls, the uninterrupted working hours and a voluminous pressure of work to deal with. So it is doubtless that managing such gigantic work pressure and the organizational operations, at such a high pace is quite a difficult task.

A call center manager must understand these critical responsibilities and have qualities which will help him/her in successful fulfillment of those responsibilities. Generally a person with more than 6 years of experience in call center operations and with a management degree (mostly MBA!) is an ideal candidate for the job of call center manager.

Check out the following sample resume for a call center manager.

Sample Call Center Manager Resume

Cassius Liston
900 E Marshall Street,
Richmond, VA 23298
Telephone No: 804-828-5624
Email id: cassius.liston@gmail.com

Objective : To seek the position of a call center manager at a call center which will provide me challenging managerial targets and tremendous growth perspectives and thereby advancing my managerial career

Summary of Qualifications :

Immensely talented and hardworking
Over eight years of call center experience in operations and administration
Close exposure to various routine activities at a call center and extensive experience of monitoring and controlling them
Great managerial skills and team lead aptitude
Extraordinary fluency and control over language
Exceptional ability of encouraging and motivating team members consistently
Ability to handle conflict situations among various departments, which occur quite frequently at call centers
Great command over reports, both preparation and analysis

Professional Experience :

24X7 ServiceCall BPO Solutions (2005-Present)
Manager Operations

Monitoring and controlling the routine activities in operations
Reviewing the reports by assistant managers and preparing the feedback
Conducting daily meetings with the assistant managers and discussing about their report statistics and the respective feedback
Setting targets for assistant managers as well as motivating them to achieve those targets
Contacting the administration department to ensure smoothness in the departmental services
Reporting to senior management about the periodic updating and exceptional grievances in operations

Insta Answers BPO Services (2000-2005)
Assistant Manager Operations

Monitored the daily performances by the executives and assisted them with the grievances they are facing
Performed frequent performance evaluations of executives and encouraged them for better and consistent performances
Implemented quality control measures as guided by the manager
Prepared periodic performance reports and forwarded it to the manager
Assisted manager in analysis of the reports and decision making based upon it
Looked after Customer grievance cell

Academic education :

Graduated in Commerce (Accountancy) from The Commerce College, Richmond, VA (1998)
Secured the Master of Business Administration degree from The University of Richmond, Richmond, VA (2000)

Extra Curricular :

Participation in the rated National level Chess Tournaments and secured a FIDE rating of 2050

References : Will be available on

References: Will be available on request

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