The service industry depends upon its customers entirely. Organizations do good business when they create loyal customers for their brand. Customer satisfaction is utmost important when it comes to the service industry. Hence, there is a team of employees that is dedicated towards catering to the needs and problems of the customers. This team is known as customer service specialists. There are several profiles involved in this department. Each profile is unique in nature as it is performs a designated set of duties aimed towards achieving common goal. Hence, we have introduced the customer service job responsibilities section to put forth the different profiles within this domain and highlight the key responsibilities handled by each member.
This section of customer services job responsibilities enlists the names of several customer service jobs at different levels of hierarchy. It includes positions of managers, supervisors, team leads, analysts, coordinator, consultant, associates, etc. Every employee contributes to the success of the organization by performing the functions given to him efficiently. Here is a short description of the role and responsibilities of every job profile for your reference:
Customer Service Manager: He is in-charge of the customer service department. He sets goals and determines the periodic targets for the team. He makes the decisions and manages the risks at work. He is accountable for the success or failure of the customer service functions.
Customer Service Analyst: He mainly handles the post-research functions. He analyzes the research reports and makes conclusions about the consumer market trends, customer expectations and demands, and competition for organization's products etc.
Customer Service Supervisor: He supervises the work of customer service representatives and ensures they are performing the duties as per the standards set for them. They report every instance of misbehavior, fraud, or irresponsible behavior of the juniors to the higher management.
Customer Service Coordinator: He liaises between the different activities that happen within the department and channelizes individual efforts in one direction. He is expected to coordinate between different resources effectively, bearing the expected common goal in mind.
Customer Service Executive: He creates the database of customers for the representatives to contact, based on the analysis reports. Once the representatives take feedback from the customers, the executives study the reports and makes note of the customers who need further assistance.
Customer Service Representative: He represents the organization and communicates with the customers on their behalf. He communicates with the customers via telephone calls, emails or personal visits and makes sure every query is resolved effectively.
Customer services jobs are available in several sectors: Education, telecommunications, retail, IT, airlines, insurance, banking, etc. These industries require customer service executives to establish effective communication with the customers and maintain cordial relations with them. Communication helps to win trust of the customers and convert the potential customers into regular customers and the regular customers into loyal customers. Every organization within the service sector works on this trust and loyalty. The customer service jobs play a crucial role in the success of an organization, by ensuring customers of quality services. Due to this feature of the customer service sector, it has earned the accolades for being one of the most sought after sectors to work in.
Customer service job responsibilities section will help you in your endeavor to find jobs in this sector. We have presented detailed descriptions of the various customer service profiles over here. These descriptions will give an insight into the work profile and will let you study each profile in detail, before you choose the one that suits you the best. Further, the responsibilities will help you understand the scope of your job and the exact work expectations of the employer from your designation. Once a job seeker is aware of his responsibilities, it is easier for him to achieve his goals. Hence, we suggest you to make good use of the plethora of information you will find in this section and carve out to a successful career path for yourself in this sector.