The hospitality sector is ruled by etiquette. Talking to customers and inviting people cordially as well as serving and solving their issues cordially are the acts that are included in the hospitality responsibilities.
The hospitality professionals are in event management, public relation organizations, entertainment sector, hotel and resort businesses, tourism industry, customer services, in sales and marketing, spas, cruisers, etc.
Hospitality responsibilities become challenging when you deal with foreign clients and customers. You need to know their cultural values and customs to be able to serve them to their satisfaction. The aim is to not only satisfy them but the motive behind doing this is to impress the customers and get them to come back again.
The money part in the hospitality industry comes from the principle: Make people feel at home. Offer them those that will make their stay as good as being at home. For example, people who can afford to pay will want to work out in a gymnasium even if they are amidst hillocks, which can be used to climbing and having a good cardio workout.
To become reliable most of the hotels, spas, etc., strive to achieve some quality rating from known organizations. It is important to keep up to the expectations and wants of the customers if one wants to stay in the competition.
Professionals in this field have to be very good in negotiation, accepting good tenders, be good in communication skills, train the new recruits well, be good managers, and also have the ability of liaising well with some of the competitors or get appreciation from the state government.
It is extremely important to know your job profile well before you finalize your job somewhere. You might have to deal with certain unpleasant things like taking note of complaints and reverting to the same.
The pay scale in the hospitality industry depends on the place you are serving in and service you provide. There are different factors that decide the pay for you. One should enquire about the monetary growth in the near future and negotiate well.
One should check for the designations that the organization has and the tenure one has to serve for getting a promotion. Many a time the promotion is dependent on performance and not the tenure served.
Although it is sufficient to be amicable and know the basic etiquette, one needs to be qualified professionally. Unfortunately getting a degree for getting into this field is a costly affair. So, one needs to find out ways of getting loans and also check for possibilities of the employer giving you opportunity to learn while working and also if they pay for the course after you get inducted in their company.
The basic principle of 'customer is always right' rules in the hospitality sector. You are expected to do things the way it is told by the management and not bother about the expenditure or saving resources.
There is stigma attached to almost all professions and hospitality is one amongst them too. On one hand where there are people who vie to be in the hospitality sector there are also people who do not think of this job very highly.
So, find out what you are delving in and decide for yourself accordingly. Think about the opportunities you wish to have five years down the line, whether it is travelling to different places, learning new things, etc.
Here is the list of different types of hospitality job responsibilities: