1234, West 67 Street
Carlisle, MA 01741
Date: 1st January 2009
1234 Archer Road
Gainesville, Fl 32607
According to your advertisement published in the 27th April Employment Times, I am applying for the job of customer service manager. With the strong qualification background in human resources management and more than five years of experience in customer service, I think I would make major contributions in achieving Customer goals and objectives of Telecommunication Corporation.
I was responsible for designing and implementing an incentive program, which was very useful in increasing the productivity among customer service employees that in turn increased the customer satisfaction level with the offered services. As customer satisfaction and employee productivity are the two significant components of a successful customer service operation, I feel that my proficiency in these areas would be helpful in meeting the challenges of this position.
The resume attached together with this cover letter summarizes the full range of my qualifications and skills. It would be the great pleasure of mine if we meet in person so that we can discuss my qualifications and positions in more detail and look forward to hearing from you soon.
Thank you for your valuable time and consideration.