IT Customer Support Resume

The IT customer support resume is made up of true information related to the skills, knowledge and experience of the applicant. It is a method of two way communication between an applicant and the employer and largely affects the decision of the employer in selecting or rejecting you for an interview.

The IT customer support executives are in charge of providing customer service to the clients using products and services offered by the firm. IT customer support executives have to manage the pre sales and post sales activities and other services requested by the customers related to upgrade, maintenance and other support.

As an IT customer support executive, you need to possess in-depth knowledge of latest technologies and its implementation in an effective manner. A passion for customer service and abundance of energy and patience are also helpful to grow and succeed as an IT customer support executive.

IT Customer Support Resume Example

Career Objective:

To use my experience and technical skills to work in the position of IT customer support executive and assist in the customer service operations

Technical Skills:

• Operating Systems: Windows (Complete Series), Linux, UNIX, Macintosh
• Hardware: HP Desktops and Laptops, IBM Workstations, Apple Laptops and Desktops, Enterprise Servers, Routers, Switches, TCP/IP protocol
• Languages: HTML, CSS, XML, JavaScript, SQL, Python, Perl, Ruby on Rails, Apache
• Database: MS Access, Oracle, MySQL, DBMS

Soft Skills:

• Ability to handle multiple clients and complete the tasks within assigned timeline
• Passionate for learning and sharing the knowledge and skills I possess to enhance the overall productivity of the organization
• Ability to communicate across different levels of hierarchy and maintain a smooth flow of communication
• Ability to work confidently under the most stressed situations and deliver excellent results

Details of Work Experience:

IT Customer Support Executive at Tech Motel, New Orleans
Employed since August 2011

Primary work responsibilities:

• Manage database of corporate and individual clients and set up maintenance and update schedule for systems, network, equipment and applications
• Provide online assistance and assistance through remote desktop connection to the team members at clients' office
• Instruct new employees on organizational policies and provide training to the team as and when required
• Prepare and maintain documents for all IT operations and report to the Operations Manager

IT Customer Support Executive at Orion Technology Services, New Orleans
Employed from January 2009 to July 2011

Primary work responsibilities:

• Performed hardware configuration for corporate clients according to the operational requirements of enterprise applications
• Configured enterprise servers and allotted maximum storage capacity for mail servers
• Provided other technical assistance to the clients

Details of Educational Qualifications:

• Master's Degree in Computer Science, 2009
  Flemings Institute of Science and Technology, New Orleans

• Bachelor's Degree in Computer Science, 2007
  Flemings Institute of Science and Technology, New Orleans

References:

Available on request